At Store of Gems, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
We accept returns under the following conditions:
- The item must be returned within 7 days of delivery.
- The item must be in its original condition, unused, and in its original packaging, along with all tags and accessories.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
Non-Returnable Items:
- Customized or personalized jewelry.
- Items marked as final sale or clearance.
- Gift cards or promotional items.
Refunds
Once we receive your returned item, we will:
- Inspect it to ensure it meets the return criteria.
- Notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and the amount will be credited to your original method of payment within 7-10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at info@storeofgems.com with details of the issue.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item sent). We recommend using a trackable shipping service to ensure the safe return of your item.
How to Initiate a Return
- Contact us at info@storeofgems.com or +92 3038228180 to request a return.
- Include your order number and the reason for the return.
- Ship the item to the address provided by our customer service team.
Contact Us
For any questions or concerns about our Refund and Returns Policy, please visit our Contact Us page.